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Welcome to Digital Discom - Market for Energy Enabled Services

SHIPPING POLICY


Please read the Shipping Policy Page of our site carefully before placing your order with DigitalDiscom.com.

Thank you for choosing DigitalDiscom.com as your preferred online marketplace for Energy Management and Solar products. We are committed to providing you with a smooth and efficient shopping experience, including our shipping services. Please take a moment to review our shipping policy, which outlines our procedures, methods, and guidelines.

Shipping Methods:

DigitalDiscom.com and its sellers utilizes trusted shipping partners to ensure reliable and timely delivery of your orders. The available shipping methods may vary depending on the destination and the nature of the product. During the checkout process, you will be presented with the available shipping options for your specific order.

Shipping Regions:

We currently offer shipping services within India. However, please note that we are only able to ship to select regions within the country. Before placing your order, kindly ensure that your region is listed as a shipping destination. We apologize for any inconvenience this may cause to customers outside the designated regions.

Delivery Times:

The estimated delivery times will depend on the shipping method selected, product availability, and the destination region. We strive to process and dispatch orders as promptly as possible. Estimated delivery times will be provided during the checkout process based on the chosen shipping method and the region of delivery. Please note that these are approximate estimates, and actual delivery times may vary due to unforeseen circumstances or logistics delays.

Order Processing Time:

Upon successful placement of your order and verification of payment, our team will begin processing it immediately. Order processing typically takes 2-5 business days. During this time, we will verify the order details, package the products securely, and hand over the package to the designated shipping carrier.

Shipping Costs:

The shipping costs will be calculated based on various factors, including the weight, dimensions, destination region, and the selected shipping method. The applicable shipping charges will be clearly displayed during the checkout process for your review and confirmation before completing your purchase.

Free Shipping:

DigitalDiscom.com may offer free shipping on eligible products or as part of promotional campaigns. The availability of free shipping will be clearly indicated on the product page or during the checkout process. Please note that free shipping may be subject to specific conditions, such as a minimum order value or certain product categories.

Tracking and Confirmation:

For most orders, we provide tracking information to allow you to monitor the progress of your shipment. Once your order is shipped, you will receive an email notification containing the tracking number and instructions on how to track your package. For tracking the order, you can visit your dashboard. Please note that smaller items may not have tracking information available.

Returns and Exchanges:

For information regarding returns, exchanges, or refunds, please refer to our separate Returns and Refunds Policy. We are committed to ensuring customer satisfaction and will assist you in resolving any shipping-related issues promptly and efficiently.

Lost or Damaged Shipments:

In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team within 2 of the expected delivery date. We will work closely with you to resolve the issue, initiate a claim with the shipping carrier if necessary, and arrange for a replacement or refund.

Customer Support:

Our dedicated customer support team is available to assist you with any shipping inquiries or concerns you may have. For any questions or assistance, please reach out to us via email at support@digitaldiscom.com. We strive to respond to all inquiries within 24-48 hours.

Note: This shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.

Thank you for choosing DigitalDiscom.com. We appreciate your business and look forward to serving you with top-quality Energy Management and Solar products.